Refund policy

Return & Refund Policy

Osseri | Effective Date: 02 August, 2026

We want you to love your Osseri products. If something isn't right, here's how returns and refunds work.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unworn or unused
  • With tags attached
  • In its original packaging

You'll also need the receipt or proof of purchase.

How to Start a Return

  1. Contact us at support@osseri.com to request a return.
  2. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.
  3. Ship your item to the following address: [Address will be provided when you request for refund or return]

Important: Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, reach out anytime at support@osseri.com.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective or damaged, or if you've received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions or concerns about a specific item, please get in touch before purchasing or requesting a return.

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you currently have.
  2. Once the return is accepted, place a separate order for the new item.

European Union: 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with standard returns, your item must be:

  • In the same condition you received it
  • Unworn or unused
  • With tags attached
  • In its original packaging

You'll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of whether the refund has been approved.

  • If approved, you'll be automatically refunded to your original payment method within 10 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@osseri.com.

Osseri reserves the right to update this policy at any time. For questions, contact us at support@osseri.com.